On Friday, February 17, around noon, Service Technician Steve Haag received a call from the Kroger regional office in Westerville indicating that they had a leak into the first floor offices below the mechanical room. Haag’s immediate action was to find the leak and identify its cause. Once at the Kroger office, he found that the leak was coming from their thirty-year-old Ajax fire tube boiler.
Project Engineer Chip Neville was contacted to come up with options for which to rectify the situation. “A repair of that style boiler requires special certification welding that only a couple of people in central Ohio have,” Neville said. “Unfortunately, our certified technician was out of town on another service until late the following week.” By the time he arrived at the Kroger office at about 2:30pm, Haag had the system opened and they found more than just a few tubes were leaking.
The two deduced that a repair was not an option and turned their focus toward a new system. Neville had checked options on his way over with Kevin McGovern Associates and Herbert & Conway, and while on site, he received pricing from both. With those costs in mind, the Bruner team discussed options with Kroger representatives with regards to equipment availability, efficiency, cost, and timing.
By 5:00pm that day, Neville presented firm budgets and a recommendation to Kroger’s Senior Engineer, Eric Wagonknecht, with a target of having the new boiler in place by the end of the following week.
Wagonknecht asked the Bruner team to proceed with a modular boiler option called EVO by Hamilton Engineering. Thanks to Kevin McGovern and the late night put in by the Hamilton Engineering team, the boiler was ordered and its assembly started by 6:00pm.
After tremendous effort by the entire Bruner team, the system was ready to be started by the end of the day Thursday – less than one week after discovering the problem. By 10:00am on Friday morning, the Bruner team had the heat back on in the building just as outdoor temperatures dropped. The replacement even managed to increase system efficiency from 76 to 95 percent.
Thanks to the Bruner team for their incredible diligence and efficiency in delighting our customer with excellent service: Steve Haag, Larry Carver, Don McNeal, and Rocky Carr, with assistance from Kevin McGovern Associates and Hamilton Engineering.
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